A collection of customer service stories (some good, some bad, and all amusing) and the business lessons to be learned from them, along with implementation strategies for any level employee, manager or owner.
Anyone who deals with customers, patients or clients can benefit from the advice given in this book to improve relationships with every person they meet.
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Dr. Timothy Johnston founded a dental office from scratch in 1989. Through hard work, good business sense, and truly amazing customer service, that practice has grown to one of the largest and most successful dental practices in the area. Dr. Johnston instills that passion for customer service in his 36 employees, creating a reputation for excellence reaching beyond his local area. Dr Johnston has also been published in dental journals, spoken to audiences at dental meetings and community groups, and has appeared on Good Morning America.